FAQ
Frequently Asked Questions
What does pre-order mean?
Each candle is made with intention, not mass produced.
Pre-ordering secures your piece from this release before it’s made and shipped.
When will my order ship?
Orders are prepared and shipped within 10–14 days.
You’ll receive tracking information as soon as your order is on the way.
Do you offer local delivery?
Yes. Local delivery is available within select areas and follows the same 10–14 day timeline.You’ll be contacted directly to coordinate delivery.
What are your candles made with?
Our candles are hand-poured using a clean-burning wax blend and thoughtfully selected fragrance oils. Each scent is designed to create a feeling, not just fill a space.
How long do the candles burn?
Burn time varies slightly by scent, but most candles burn approximately 40–50 hours with proper care.
How can I get the best burn from my candle?
Trim the wick before each burn.
Allow the wax to melt evenly across the surface during the first burn to prevent tunneling.
Burn in a calm space—these are meant to be experienced, not rushed.
Can I return or exchange my order?
Due to the nature of our products, all sales are final.
If there’s an issue with your order, please reach out—we’ll always make it right.
How can I contact you?
For any questions or concerns, feel free to reach out through the contact page.
We’ll get back to you as soon as possible.